I Hate Virgin Media
I have recently signed up with Virgin Media broadband. I have previously been a customer of theirs and vowed NEVER AGAIN! However as I live in the city there really isn’t much choice – so begrudgingly I signed up.
What a mistake.
My blood boils (and my money evaporates) ever time I have to contact them… which is a lot. There are lots of reasons to hate Virgin Media, but here are my top 5:
- Installation – I paid £30 for installation, which consisted of a ‘technician’ turning up to my house and plugging a modem in. I tried to get a web page up which didn’t work and when I turned around he wasn’t there any more. I caught him in his van and got him back, but I soon realised that he had no idea what he was doing. He also refused to call technical support because ‘it would end up costing HIM money’.
- Pricing – It’s not cheap, add on to that that they have a hidden £1 charge because they send you paper bills. Signing up for ‘e-billing’ is the solution – but they don’t tell you about this and be dammed if I know how to get on it from day one, so I ended up paying £1 for the first month.
- ‘Contact Us’ – Not only do you have to contact them all the time to sort out your service, but the only number is a premium rate one! To get signed up on e-billing I paid £5 in phone bills sorting this out, because after all no-one knows what they’re doing. Even the numbers listed on www.saynoto0870.com are all blocked.
- Overcharging – the one thing companies should be able to do right is bill their customers the correct amount. Not Virgin Media! They charged me my first bill (£51) twice! I gave up contacting them and went straight to the bank and got them to reverse the charge.
- The service – their service really is appalling. Ask anyone who is with them and they will tell you they are not getting the speeds they are paying for. And don’t get me started on the fact that their ‘Unlimited’ packages that actually are limited.
Add to this a confusing web site which never actually does anything (you need to phone about 10 different people to sort it out) and you’ve got yourself a near heart attack.
My advice – Virgin Media, really really really really don’t bother.